If the founder of a successful fast-casual chain puts his personal e-mail address on every drink cup, what’s your excuse for hiding behind noreply@your-unfriendly-company.com? No wonder Tokyo Joe’s is kicking ass. Larry actually gives a shit! Mainstream fast-casual chains like Chipotle and Noodles would never do this! Their CEOs probably think they’d get way too much e-mail. But only the most passionate customers actually take the time to send an email. Larry gets this. Do you?