Every day we get suggestions for new features and improvements. A natural result of having passionate store owners that really care about us! In less than a year we have over 1,000 posts in our suggestions forum and receive countless e-mails and phone calls for every feature and improvement known to man. No matter how hard we work, the reality is we're never going to accomplish every feature request nor build a service that is perfect for everyone. Today I came across this post over at a VC blog and it really caught my interest. When should you just say no? The VC believes startups should say no to just about every request from customers. This helps the company stay focused and on track. While I don't agree 100%, he has a point. We're never going to get around to every feature request. We can always say "It's on the list" but does this really help our store owners? Maybe we should just start saying no! It wouldn't be the most popular answer, but probably the most realistic and honest.
Recent Comments